Telephone Banking

 

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Call 866-877-2653 from any touch-tone phone.

When prompted, enter your account number, four-digit Personal Identification Number (PIN), and last 4 digits of your social security number.

1. Access your Account

1. Inquire on an Account

1. Deposit Account
2. Certificate Account
3. Loan Account
4. Transfer to Customer Service Representative

2. Inquire on a different Account
3. Perform a Transaction

1. Account Transfer
2. Loan Payment
3. Advance on a LOC
6. Check Stop Payment
0. Transfer to Customer Service Representative

4. Change PIN code

0. Transfer to Customer Service Representative
*. Return to the Previous Menu

2. Office Hours and Locations
3. Current Rate Information
4. Report a Lost or Stolen Card
0. Transfer to a Customer Service Representative

*. Exit the System

 

Download PDFDownload FAQs

Beginning April 13, 2015, our new number that supports both local and long distance calling changed to 866-877-2653. The local number is no longer in service.

 

Your account number serves as your User ID and provides you with access to all of your accounts, not just the one you entered.

 

When accessing this system for the first time beginning April 13, 2015:
Individuals – Your Personal Identification Numbers (PINs) will be reset to the last four digits of your social security number. You will be prompted to designate a new four digit PIN.

Businesses – Your Personal Identification Numbers (PINs) will be reset to the last 5 digits of each account signer’s social security number. You will be prompted to designate a new four digit PIN. Each account signer will be required to initiate their own PIN.

 

Yes. To help streamline the telephone banking experience, your account number and PIN work like a User ID and password and provide you with access to all your accounts not just the one you entered.

 

You will have an option from the Main Menu to change your PIN.

 

We may not have turned on all the functions either because we don’t offer that type of service or we would rather offer those services to you though our helpful staff.

 

No, you can only make your regular payment when it is due.

 

If you have a Past Due payment, you cannot make a payment from our Connect24 telephone banking service; Please press 0 during our normal business hours for assistance.

 

The confirmation number will be the same for the remainder of your call session regardless of the amount of transactions made.

 

We have added an extra layer of security to protect our customers.

 

This is an additional layer of security that our new system provides.

 

You can retrieve account history for the past six months.

 

Account transfers are made in real-time, but the posting date will be the next business day if the transaction was called in after 8:00 p.m.