From the Office of the CEO
As we reflect on the past year, we are proud of our progress, our employees, and our accomplishments. This past year has been an extraordinary one. In 2013, we decided to change our core operating system to one, which provided integrated functionality and enabled us to manage our processing systems for all disciplines from a common core.
In April of this year, 2015, we successfully upgraded our operating platform and many additional service solutions. This change required commitment and dedication to the project which was spread over 18 months. To accomplish this without impacting our service standards, our employees came up with many innovative solutions to provide the man power required for such an initiative. We are proud of the many accomplishments of the organization as we worked through the significant tasks required to achieve success.
Our growth strategies remain focused on improving our customer service model. Our data-management system now crates a comprehensive view of our customers, our business partners, our business lines and employee activities. We believe the functionality of the new system driven by COCC will enhance our efficiency, flexibility and productivity.
We have introduced instant issue debit cards in eight of our eighteen branches; we plan on bringing more branches online in 2016. This solution enables us to issue a debit card when a customer needs it, eliminating a seven day wait for mail processing of new cards.
We have enhanced the offering of our online banking services with improved security, card deactivation capability, better quality e-statements, money management and more. Similarly mobile banking is feature rich with mobile deposit, transaction history, fast balances and personalized alerts.
The list of new capabilities in every sector of our business is expansive but not final. We will continue to bring better banking products and services throughout the coming year as a result of our core system enhancement.
Our commitment to the communities we service is unwavering; through extended employee volunteerism and corporate contributions, we serve countless charitable organizations throughout Fairfield County. This year we exceed $700,000 in financial support for such organizations.
We commend the dedication and devotion of our Board of Directors, Officers, Incorporators and Employees without whom the extraordinary success of the past year would be unimaginable.
To learn more read our 2015 Annual report: click here.
David A. Schneider
Chief Executive Officer
Click here to view our 2015 Annual Report