Fairfield County Bank Visa® Debit Card

 

No, your Visa Debit Card is not a credit card. It is a debit card that accesses your checking account funds electronically to enable you to make payments, get cash from ATMs and more.

 

Your Visa debit card is more convenient than checks. You can access your account funds 24/7, make purchases at millions of locations worldwide where Visa Debit Cards are accepted, get cash back on purchase transactions, and use it at ATMs. You will enjoy added security as Visa monitors your account 24/7 to help prevent, detect and resolve fraud, and with Visa’s Zero Liability, you are not responsible for unauthorized purchases made in the U.S.

* Unauthorized funds taken from your account will be returned in accordance with Visa guidelines.

 

You can use your Visa Debit card at millions of places worldwide that accept Visa Debit cards. You can even make purchases online, by mail or over the phone. And you can pay your bills with your Visa Debit card.

 

When you sign for your purchases, you get security protections that help prevent, detect and resolve fraud.

 

On many terminals, pressing CREDIT allows you to sign for your transaction. Other terminals require you to swipe your card without being able to select CREDIT/DEBIT, and then prompt you for your PIN. In such cases, either press CANCEL to be able to sign or tell the cashier you want to sign.

 

To get cash back, press DEBIT instead of CREDIT. You will be prompted to enter your PIN and select the amount of cash that you want to complete the transaction.

 

If your card is lost or stolen, contact us immediately. This reduces your liability if losses from fraud have occurred. If you have misplaced your card, you can temporarily deactivate it using our Connect24 online banking or mobile banking. If you find your card, you can reactivate it.

 

When you swipe your card, select CREDIT on the keypad and sign the receipt. You also receive added security protection for online, phone and mail orders, and for transactions under $25 that don't require a signature.

 

If your Visa Debit card is lost or stolen and fraudulent activity occurs, you are protected by Visa's Zero Liability policy.* Individual credit amounts are provided on a provisional basis and may be withheld, delayed, limited, or rescinded based on factors such as gross negligence or fraud, delay in reporting unauthorized use, investigation and verification of claim and account standing and history. You must notify Fairfield County Bank immediately of any unauthorized use. Transaction at issue must be posted to your account before provisional credit may be issued. For specific restrictions, limitations and other details, please contact our Customer Care Center at 877-431-7431. Additional information is also available at http://usa.visa.com/personal/security.

 

1. Get cash from your checking or savings accounts.

2. Transfer funds between accounts.

3. Make deposits.

4. Check account balances.

5. Print a mini statement of transactions.

 

A few days after your card is mailed, your four digit (PIN), which is required for ATM and POS transactions, will be mailed to you. If you wish to change your PIN from the one provided, you may do so by calling 800- 448-8268 and follow the prompts. You will need the PIN you received in order to make a change. You may also do this at any of Fairfield Bank's ATMs.

 

Yes, when you sign for your purchases, Visa Debit card's security protections help prevent, detect, and resolve fraud in various ways: Visa's Zero Liability Policy, Fraud Monitoring, Identity Theft Assistance, and 3 digit CV2 code found on the back of your card.

 

No, you will have to activate your card by calling toll-free, 1-800-448-8268 or you may activate the card at any Fairfield County Bank ATM. Please refer to your Electronic Funds Transfer Agreement for additional information.

 

Yes, using your Visa Debit card is a fast and easy way to pay your bills. You save time and avoid the hassle of writing checks and paying late fees or missing payments

 

Yes, having all your transactions appear on one statement makes it easier to keep track of spending. Be sure to review your transactions on your monthly account statement or through history inquires in Connect24 online banking.

 

To replace a card call our Customer Care Center at 877-431-7431 and we can direct you to a local branch equipped with our Card@Once® instant issue system. If you are not in the local area, we can assist you in ordering a new card. If you know your current PIN and would like to change it, you may call 800-448-8268 or go to a Fairfield County Bank ATM to change your PIN.

 

Call our Customer Care Center at 1-877-431-7431. We’ll be happy to answer all of your questions.